Tomas Falk
Professor
Professori
E702 Dept. Marketing
Full researcher profile
äöDzپ
tomas.falk@aalto.fi
Puhelinnumero
+358505968871
Osaamisalueet
Customer satisfaction, Service Management, Self-service technologies, Mobile Services, Frontline employees, Patient compliance, Customer Experience Management, Strategic marketing, Co-creation
Palkinnot
Best Track Paper Award “Brand Marketing and Communication” at AMA Winter Marketing Educators' Conference 2010
Award or honor granted for a specific work
Department of Marketing
Jan 2010
Overall Best Paper Award at AMA Winter Marketing Educators’ Conference 2010
Award or honor granted for a specific work
Department of Marketing
Jan 2010
Best Track Paper Award “Sales, CRM, and Business to Business” at AMA Winter Marketing Educators’ Conference 2011
Award or honor granted for a specific work
Department of Marketing
Jan 2011
Marketing Foundation Best Doctoral Dissertation Award 2007 at University of Mannheim
Award or honor granted for a specific work
Department of Marketing
Jan 2007
Deans Award for Excellence in Research at EBS Business School
Award or honor granted for a specific work
Department of Marketing
Jan 2012
Best Reviewer Award at Global Fashion Management Conference 2015
Award or honor granted for a specific work
Department of Marketing
Jan 2015
Julkaisut
Henriikka Anne Mari Seittu, Tomas Falk, Kushagra Bhatnagar, Suoma Eeva Saarni
2025
Journal of Medical Internet Research
Alex Taylor, Margurite Hook, Jamie Carlson, Siggi Gudergan, Tomas Falk
2024
International Journal of Information Management
Jan F. Klein, Katrin Merfeld, Mark Philipp Wilhelms, Tomas Falk, Sven Henkel
2022
Journal of Business Research
Tobias Schaefers, Tomas Falk, Ashish Kumar, Julia Schamari
2021
Journal of Business Research
Antti Sihvonen, Jukka Luoma, Tomas Falk
2021
Industrial Marketing Management
Jan F. Klein, Yuchi Zhang, Tomas Falk, Jaakko Aspara, Xueming Luo
2020
Journal of Service Management
Jukka Luoma, Susanna Takkunen, Lauri Saarinen, Nooa Nykänen, Susanna Kervinen, Tomas Falk
2020
Kristina Wittkowski, Jan F. Klein, Tomas Falk, Jeroen J.L. Schepers, Jaakko Aspara, Kai N. Bergner
2020
Journal of Service Research
Maria Del Rio Olivares, Kristina Wittkowski, Jaakko Aspara, Tomas Falk, Pekka Mattila
2018
Journal of Marketing
Jukka Luoma, Tomas Falk, Dirk Totzek, Henrikki Tikkanen, Alexander Mrozek
2018
Strategic Management Journal