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Department of Information and Service Management

Department of Information and Service Management

The Department of Information and Service Management refers to the creative use of information and digital technology in business and the move from industrial to service dominant forms of production.

The increased use of software and advanced analytics in private and public sectors has created a need for business graduates who can work at the interface of business and technology in various managerial or expert positions.

Two business students, one is holding a laptop, discussing with the Professor after his lecture. Another group of students talk in the background.

Research

The research at the Department of Information and Service Management is broadly divided into three disciplines: information systems science, management science and logistics, with topics such as digital service development, service networks, behavioral decision making, and data science.

The department deals with adoption, use and impacts of ICT on consumers, companies, and society. Logistics focuses on operations and supply chain management. Management science deals with the application of advanced analytical methods in decision making. The department hosts also the Real-time Economy Competence Center.

Information Systems Science

Information Systems Science at Aalto University School of Business has a strong focus on empirical studies and active cooperation with companies. Besides theoretical contributions, ISS studies often emphasize practical relevance.

Close-up of two students making notes on a research article while reading it.

Logistics

Logistics in Aalto University School of Business focuses on operations management and supply chain management including both theoretical and application oriented research.

Aalto University / School of Business / Department of Information and Service Management / Logistics

Management Science

Management Science deals with the application of advanced analytical methods to help make better decisions. The terms operations research and business analytics are sometimes used as synonyms for management science.

Aalto University / School of Business / Department of Information and Service Management / Management Science

Real-Time Economy Competence Center

Real-Time Economy is an environment where all the transactions between business parties are in digital format, increasingly automatically generated, and completed in real-time both from business and IT-processing perspectives.

Aalto University / School of Business / Department of Information and Service Management / Real-Time Economy Competence Center

News

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Open Access Week 2025 poster with nine images behind the open access symbol and event details.
Research & Art Published:

Publishing Research Data Alongside Research Articles

Data availability statements are increasingly required by scientific journals. They include information on what data are available, where they can be found, and any applicable access terms
Illustration: AI fingers creep onto keyboard, human skills decline
Research & Art Published:

Researchers warn that skill erosion caused by AI could have a devastating and lasting impact on businesses – but it may already be too late

Two experts in cognitive automation told us how AI is hollowing out expertise and what safeguards organizations need to adopt
A pen and papers scattered with a tablet on top and a hand touching white symbols on the tablet screen.
Research & Art Published:

Training offered in AI in research, data visualisation, cyber security + more – register now!

New topics included! Registrations for autumn 2025 are open.
Students on stage, presenting the results of their work to K-group guests.
Cooperation, Studies Published:

A joint project between Kesko and Aalto University examined the development of retail media, focusing on both everyday life and the moment of purchase

The student project gave Kesko an external perspective on the expectations and needs of its advertising customers and on product development in the media
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Events

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Pedro Silva and Enrico Glerean, text: Artificial intelligence and responsible conduct of research. Yellow and white background.
Lectures and seminars, Staff trainings, IT & digital tools, Support for teams, Training to support research –

Artificial intelligence and responsible conduct of research, Oct 29, 2025

Learn how to use AI in research ethically and responsibly.
Image from remote site: www.aalto.fi
Academic events –

Aalto University celebrates its tenured professors with popular talks by the new tenure track professors of Associate or Full level.
student
Information sessions, Networking –

Alumni get-together in Indonesia

Join us for the alumni dinner in Surabaya, Indonesia!
Text 'Starting computational research projects at Aalto' on red background with abstract shapes.
Information sessions, Lectures and seminars, Staff trainings, IT & digital tools, Support for teams, Training to support research –

Starting computational research projects at Aalto, Nov 4, 2025

Learn best practices for managing computational and data-based research at Aalto.
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People

Contact information

Visiting Address

Ekonominaukio 1, Espoo

Postal Address

Aalto University School of Business
Department of Information and Service Management
P.O. Box 21210, 00076 Aalto 

Department Administration

Head of the Department: Professor Matti Rossi
Assistant of the Department: Merja Mäkinen
 

Kauppakorkeakoulu, jonka edustalla istuu neljä opiskelijaa. Kuva: Unto Rautio / Aalto-yliopisto

School of Business

Ekonominaukio 1

Locations

School of Business

We strive for better business and better society. We excel in education and research with a multidisciplinary approach and in collaboration with our partners.

Read more about the School of Business
School of Business students. Photo: Ari Toivonen
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