IT Service Desk contact information and service hours
Contact IT End User Support for help or information on Aalto University IT. You can visit the service desk during opening hours or ask for help by email, telephone or chat.
Changes to be made on 1 Feb 2026 to student file retention after expiry of right to study
The retention period for files and emails in personal storage spaces after the expiry of your right to study will change from 1 February 2026 onwards.
When a student’s right to study at Aalto expires, their emails as well as the files stored in their university-provided personal storage spaces will be deleted, as previously communicated. Personal storage spaces include, for example, Microsoft OneDrive, Google Drive, and Dropbox.
From 1 February 2026 onwards, files will be deleted four (4) months after the Aalto user ID is closed. This change will also apply to all Aalto accounts that have already been closed earlier.
Read more from the 'Changes to be made in 2026 to student file retention after expiry of right to study' news published on 19 August 2025.
Any questions?
Should you have any questions, please contact IT Service Desk (servicedesk@aalto.fi).
IT Services
See up-to-date IT news, contact information, chat and user guides for the most requested IT services.
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MyCourses maintenance break Mon 15 June, 2026 at 9.00-17.00
MyCourses maintenance break on 15 June 2026 starting at 9.00. During this break, the service is not in use.
Cross-border collaboration at the European Student Assembly
Master’s student Fatima Mohammad Amin represented Aalto and the Unite! alliance at the European Student Assembly (ESA) 2026 in Strasbourg.
Enrolment for the 2026–2027 academic year
The enrolment period for the 2026–2027 academic year begins on 4 May 2026.