IT Service Desk contact information and service hours
Contact IT End User Support for help or information on Aalto University IT. You can visit the service desk during opening hours or ask for help by email, telephone or chat.
Wide Internet issue in Finland also visible in services like Aalto's VPN
Today, 8 October 2025, Aalto IT services have received reports of disruptions in, for example, Aalto's VPN services.
The service issues are due to a wider Internet problem in Finland. There are issues with the Internet exchange point FICIX 2, and it is not functioning properly.
Our service provider FUNET (Finnish University and Research Network), the network for Finnish universities, research, and education, is trying to mitigate the impact of the issue.
The service issues are due to a wider Internet problem in Finland. There are issues with the Internet exchange point FICIX 2, and it is not functioning properly.
Our service provider FUNET (Finnish University and Research Network), the network for Finnish universities, research, and education, is trying to mitigate the impact of the issue.
Finnish Communication and Internet Exchange, FICIX, is the largest Internet exchange point in Finland. The majority of Internet traffic between Finnish operators flows through it.
An Internet exchange point (IXP) is a physical location where Internet infrastructure companies, such as Internet Service Providers (ISPs) and Content Delivery Networks (CDNs), connect with each other.
Read FICIX 2 announcement:
IT Services
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May challenges the Aalto community to be active together
Take part in events on campus and make sustainable mobility part of your working or study day.
Multifactor authentication (MFA) required for all services when logging in from outside Aalto, starting 28 April 2026
The MFA policy for Aalto Login (idp.aalto.fi) will be aligned with the policy used by other Aalto services.
Join refreshing Take a Break! moments in campus until 26.5.
UniSport's Take a Break! until 26.5.!